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Knowledge Agent for Service · Manufacturers and Distributors

Every hour of downtime costs.
Your service knowledge must be at hand instantly.

The knowledge agent recognizes known fault patterns, names the right spare part and the likely cause, with sources from your own service cases. Even when the senior technician is not available.

Request POC → See the live demo
Cut downtime
POC free if it doesn't convince you.
then 10k on success  ·  How the entry works →
✓ On your approved service data ✓ Answers with sources ✓ GDPR-compliant and auditable
01 · Problem

When a machine fails, every minute counts.

The service knowledge is there, in reports, manuals and spare-parts lists. The problem is access on site: often the first guess is followed, not the long-documented cause.

●First guess instead of known cause
●Wrong spare part installed
●Senior technician becomes the help desk
●Knowledge scattered across reports
●Patterns not recognizable
●Lost with staff turnover

When the first guess is followed instead of the known cause, every misdiagnosis costs a shift plus extended downtime at the customer, often with an SLA behind it.

02 · Solution

A service knowledge agent that knows the pattern.

Imagine a colleague who has every documented service case in their head. They recognize the fault pattern, name the likely cause and the matching spare part, always with a source. Your technicians decide, the agent provides the prep work in seconds.

What the agent does

  • match the fault pattern against documented cases
  • name the likely cause with a source
  • find the right spare part and material variant
  • pull up wiring diagrams and manuals
  • ask about medium or use case instead of guessing

What stays with your people

  • diagnosis at the machine
  • the repair decision
  • contact with the customer
  • technical responsibility

It does not replace your technicians. It makes them faster and less dependent on individual experts.

03 · Live demo

Ask like in a chat. Answers with sources.

The agent answers only from your stored service cases. If something is missing, it asks instead of guessing.

Getze Knowledge Agent·Service Knowledge Agent
v1.0
SERVICE KNOWLEDGE AGENT
Service cases: spot patterns, cut downtime.
POC · small data package
YOU
Service technician
The mechanical seal on our progressing cavity pump keeps breaking after the weekend. What could be the cause?
GC
Service Knowledge Agent · asks instead of guessing
Before I guess, a quick question: what medium does the pump handle?
YOU
Service technician
Glucose syrup.
GC
Service Knowledge Agent
Then the cause is not material fatigue, but crystallization. Over the weekend the glucose crystallizes in the idle pump, and on Monday start-up the seal cracks at the crystal deposits.

Recommended action:
1. Clean the pump after every shift, no residual medium over the weekend.
2. Switch the seal to a hard-material pairing, SSiC/SSiC.
Source: Service case 04 · confectionery industry
Ask a question

See the full use case →

04 · Benefit by role

Relief where it is felt every day.

SERVICE TECHNICIAN

Faster to the cause

Known fault pattern plus documented cause instead of fresh troubleshooting on site. Wiring diagrams and manuals at hand.

SPARE PARTS & DISPATCH

Right the first time

Right variant instead of an off-brand part, fewer follow-up visits and fewer wrong orders.

SERVICE MANAGEMENT

Downtime and SLA

Shorter response time, higher first-time-fix rate, more consistent answers across the team.

MANAGEMENT

Less dependency

Service knowledge stays in the house, even with staff turnover. New technicians become productive faster.

05 · Differentiation

Not just any chatbot. Your own service knowledge agent.

A general chatbot does not know your machines, service cases and spare parts. The difference is your own knowledge base.

General chatbot

  • does not know your service cases
  • no sources from your house
  • invents plausible-sounding answers
  • does not know your spare parts and machines

Service knowledge agent

  • works on your approved service data
  • answers with a source
  • does not guess, asks back or reports „not found"
  • knows your fault patterns, parts and experience
06 · Security & trust

The POC deliberately starts with a small data package.

For the entry, a small, bounded package of non-critical, approved documents is enough, for example one device or fault-pattern group.

Service reports (anonymized) Maintenance manuals Spare-parts lists Fault codes FAQ
07 · Pricing

Transparent. Risk first, number second.

The entry is risk-free. You only pay for the POC if it meets the criteria agreed up front. After that, the security tier you choose determines the build price.

Stage 1 · POC
€10,000
only on success, otherwise free

A bounded service case on your data, in days. Objective success criteria up front.

Stage 2 · Build
€20–35k
by security tier

EU cloud, Docker in-house or full on-prem. You choose the tier, that sets the price.

Stage 3 · Operation
€3–5k
per month, managed

Keep adding new service cases, optimize quality, expand to further areas.

The service agent pays off against downtime cost. A machine standing at the customer costs directly per hour, often with an SLA behind it.

08 · POC flow

Start small. Prove value. Then decide.

The POC runs on a small, bounded data package. No big IT project, no system migration.

01Choose data packageone device or fault-pattern group
02Define criteriasymptom, component, medium
03Set up the agentcases structured automatically
04Test on real faultscheck success criteria
05Decide on rolloutonly after proven value

Discuss the POC →

09 · FAQ

What decision-makers rightly ask.

Do we have to hand over confidential data?

No. The POC starts with a small, bounded data package of non-critical, approved documents, for example one device or fault-pattern group.

What if the AI doesn't know something or suggests a wrong repair?

It does not guess. It asks back or reports that the information was not found in the approved documents. The technical decision stays with the technician.

Does this replace our service technicians?

No. The agent takes over search and prep work and makes the knowledge independent of individuals. New technicians become productive faster.

What does the entry cost?

The POC costs €10,000, and only if it meets the criteria agreed up front. If it doesn't convince you, it is free.

Next step

Start with a real service case.

We test the value on a real fault pattern from your service, within one week, with a small data package. If the POC doesn't convince you, it costs nothing.

Book a 30-minute call →
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